Shipping Policy

Aurielle Maison

At Aurielle Maison, each order is prepared with care and attention before dispatch.

Shipping Costs

We offer complimentary shipping within Canada unless stated otherwise.

All orders are delivered directly to your provided shipping address through our trusted logistics partners.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 5:00 PM or during weekends will be processed on the next business day.

Estimated Delivery Time

Estimated delivery time is 7–12 business days after dispatch.

As we collaborate with international fulfillment partners, delivery times may vary slightly depending on your province and seasonal demand.

You will receive a tracking confirmation by email once your order has been shipped.

Delays or Lost Shipments

If your order has not arrived within a reasonable timeframe, please contact us at:

support@auriellemaison.com

In the event of shipping delays or confirmed loss in transit, we will investigate with the carrier and provide an appropriate solution, such as replacement or refund where applicable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

We will provide a suitable resolution at no additional cost, in accordance with applicable consumer protection laws.

Unclaimed or Refused Packages

If a package is refused or not collected and is returned to us, any actual return shipping costs incurred may be deducted from the refund amount.

Contact

Email: support@auriellemaison.com