Terms & Conditions
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded through the Aurielle Maison website.
By placing an order, the customer agrees to these Terms.
2. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate and up to date.
Minor variations in color, texture, or appearance may occur due to lighting, screen settings, or production differences.
Obvious errors or pricing mistakes do not bind Aurielle Maison. We reserve the right to cancel orders placed under clearly incorrect pricing conditions.
3. Order Formation
An agreement is formed once the customer completes checkout and receives an order confirmation via email.
Aurielle Maison reserves the right to refuse or cancel orders in cases of:
- Suspected fraud
- Technical pricing errors
- Inventory unavailability
If payment has already been processed, a full refund will be issued.
4. Pricing & Payment
All prices are listed in Canadian Dollars (CAD) unless stated otherwise.
Prices include applicable taxes where required.
Payment must be completed at checkout using the secure payment methods provided.
Aurielle Maison reserves the right to modify prices at any time without prior notice.
5. Delivery
Estimated delivery times are provided for convenience and are not guaranteed.
Aurielle Maison is not liable for delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
Further details are outlined in our Shipping Policy.
6. Returns & Refunds
Returns are handled in accordance with our Return & Refund Policy.
Customers may request a return within the timeframe stated in that policy.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
The Return & Refund Policy forms an integral part of these Terms.
7. Limitation of Liability
Aurielle Maison is liable only for direct damages resulting from intentional misconduct or gross negligence.
In all cases, liability is limited to the value of the relevant order, unless mandatory consumer protection laws provide otherwise.
8. Complaints
If you have a complaint regarding your order, please contact:
We aim to respond within 14 business days.
9. Intellectual Property
All content on this website — including text, images, branding, design elements, and graphics — is the property of Aurielle Maison or its licensors.
No content may be copied, reproduced, or distributed without prior written permission.
10. Personal Data
Personal data is processed in accordance with our Privacy Policy.
11. Governing Law
These Terms & Conditions are governed by the laws of The Netherlands.
However, mandatory consumer protection laws in the customer’s province or territory of residence may apply where required.
Any disputes shall be submitted to the competent courts of The Netherlands, unless applicable consumer protection legislation provides otherwise.
12. Company Information
Aurielle Maison is operated by:
TB Trading
Netherlands
Customer support: support@auriellemaison.com